Maybe you don't have an app-friendly phone, or you prefer calling people on your landline. Planet Talk Account allows you to make cheap international calls from your home, your mobile or any UK landline.
You simply set up your account and start calling.
Save important international phone numbers in your mobile to include the Planet Talk Account access number to make cheap calls quick and easy!
Dial 0800 036 3738 or 0800 036 1457 or 0207 669 5000 + full destination number from your registered landline or registered mobile
You may also use the online ‘Hotdial’ editor to get a personal access number and save your personal access numbers in your mobile handset Phone book.(see how to program your access number into your mobile phone)
Alternatively, you can call 0800 036 3738 or 0800 036 1457 from any phone in the UK using your PIN and authorisation code. For example 0800 036 3738 + authorisation code and PIN followed by the number you are calling in full. (Rates may vary, check with your service provider before calling)
You will continue to pay line rental charges to your service provider. Planet Talk will only charge for calls made using our service.
We take complaints very seriously, please contact customer services with the details if you experience any problems. Issues can often be traced to the terminating network or device which may mean the charge is valid. All claims for un-connected call credits must be made within 30 days from the date of the call.
As you are billed by your service provider you will not receive a bill from us.
Planet Talk Account calls are charged per minute at the specific call rate. You can view the latest pre-paid rates here or call free phone 0800 036 0066.
Yes, Planet Talk Account holders can use their Authorization Code and PIN to make cheap international calls from a payphone.
If you have forgotten your authorisation code please contact customer services on 0800 036 0066. After all security checks have been completed we can then safely confirm your authorisation code. You can also write to us or e-mail, if you have forgotten your PIN code and you will be given the option to choose your new PIN, this should be four digits and cannot start with a zero.
Please e-mail firstname.lastname@example.org providing details of your name, address and account number and we will send you your password in reply. You can also call us free on: 0800 036 0066 and after all data protection questions have been completed we can give this over the phone.
You can open your account with as little as £10 to start making your great value international calls from your registered telephone number.Top-up amounts should be in multiples of £5.
This can take a maximum of 24 hours, however, top-up usually takes between 5 – 10 minutes after you payment has gone through. We will always try and get your credit on as soon as possible so you can start making cheap international calls right away.
How can I top-up my Planet Talk Account?
Yes, when you have 90 seconds of credit remaining you will receive a message informing you that your balance is low. To make further cheap international calls you will need to top-up your account, using the two methods above.
You can find out your balance by calling the access number, 0800 036 3738 and it will automatically advise you of your accounts current balance with Planet Talk.
If you press send after dialling your destination access number, you will be put through by provider’s network and will be charged by your provider and not Planet Talk. This will result in higher call charges. Please wait for the call to be connected through Planet Talk’s global network, to benefit from our low-cost international call rates.
It’s easy to use your Planet Talk Account to make great value international calls. You can call from a pre-registered BT landline or mobile telephone number. When dialling from a landline call 0800 036 3738 and wait to hear your balance, then proceed to enter your full destination number/access number. If dialling from a mobile use 0207 669 5000 and wait to hear your balance, then proceed to enter your full destination number/access number. However, if the number you are calling from is not registered, you will be prompted to enter a pin and authorisation code and then the full destination number you are calling.
To sign into your online account you will need to enter your username and password. The username is your account number with Planet Talk and the password is the one you registered upon signing up with us. To sign into your online account follow the link here